Returns & Exchanges

At ALURA, we want you to be fully satisfied with your performance gear, which is why we offer a 30-day window for returns or exchanges on all unworn items. Whether the fit isn't right or you've changed your mind, our streamlined process ensures you get back to your training as quickly as possible.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Pack Your Gear

Place the items in their original packaging with all tags attached to ensure they remain protected during transit.

3

Attach the Label

Download and print your prepaid shipping label from the portal, then securely affix it to the outside of your package.

4

Drop Off and Track

Hand over your package at any authorized carrier location and keep your tracking receipt until your refund or exchange is processed.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing